COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis

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dc.careerPsicologíaes
dc.category.authorprincipalen_US
dc.contributor.authorRamos Galarza, Carlos Alberto
dc.contributor.correspondingRamos Galarza, Carlos Alberto
dc.countryEcuadores
dc.date.accessioned2023-11-04T21:43:51Z
dc.date.available2023-11-04T21:43:51Z
dc.date.issued2021-12
dc.dedication.authorTCes
dc.description.abstractThe COVID-19 crisis is among the most disruptive events in recent decades. Its profound consequences have garnered the interest of many studies in various disciplines, including consumer behavior, thereby warranting an effort to review and systematize the literature. Thus, this study systematizes the knowledge generated by 70 COVID-19 and consumer behavior studies in the Scopus database. It employs descriptive analysis, highlighting the importance of using quantitative methods and China and the US as research settings. Co-occurrence analysis further identified various thematic clusters among the studies. The input-process-output consumer behavior model guided the systematic review, covering several psychological characteristics and consumer behaviors. Accordingly, measures adopted by governments, technology, and social media stand out as external factors. However, revised marketing strategies have been oriented toward counteracting various consumer risks. Hence, given that technological and digital formats mark consumer behavior, firms must incorporate digital transformations in their process.en_US
dc.facultyPsicologíaes
dc.id.author1715766034
dc.id.type1
dc.identifier.doihttps://doi.org/10.1016/j.techfore.2021.121179
dc.identifier.issn0040-1625
dc.identifier.urihttps://repositorio.puce.edu.ec/handle/123456789/6002
dc.identifier.urihttps://www.sciencedirect.com/science/article/pii/S0040162521006120?via%3Dihub
dc.indexed.databaseScimago Journal Rankes
dc.language.isoen
dc.list.authorsCruz-Cárdenas, J., Zabelina, E., Guadalupe-Lanas, J., Palacio-Fierro, A., y Ramos, C.
dc.magazine.pageRange1-13
dc.magazine.titleTechnological Forecasting and Social Changeen_US
dc.magazine.volumeChapter173
dc.rightsOpenAccessen
dc.statepublisheden_US
dc.subjectComportamiento del consumidores
dc.subjectCOVID-19es
dc.subjectAnálisis bibliométricoes
dc.subjectComportamiento del consumidor
dc.subjectCOVID-19
dc.subjectAnálisis bibliométrico
dc.titleCOVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysisen_US
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