Comunicación, clima y cultura organizacional para la gestión del conocimiento en la empresa de transporte y comercio internacional Transcomerinter Cía. Ltda. Ecuador
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Date
2023
Journal Title
Journal ISSN
Volume Title
Publisher
PUCE - Ibarra
Abstract
La presente investigación tiene como objetivo general determinar la incidencia de la comunicación, clima y cultura organizacional para la gestión del conocimiento en la empresa de Transporte y Comercio Internacional Transcomerinter Cía. Ltda. Ecuador. El paradigma epistemológico del estudio fue basado en el positivismo, enmarcado dentro de la tipología de la investigación descriptiva, no experimental, así como también en los estudios correlacionales permitiendo determinar la vinculación entre las variables. La población compuesta por un total de 100 colaboradores como unidades de análisis, con el apoyo de una encuesta tipo Likert; se midieron catorce, dimensiones; comunicación interna, comunicación externa, comunicación organizacional, liderazgo, cooperación y apoyo, reconocimiento, motivación, implicación, consistencia, adaptabilidad, misión, socialización del conocimiento, medios de conocimiento e interrelación del conocimiento. Para el análisis de los datos se realizó una codificación en función de las respuestas en base a una escala de valoración de tablas cruzadas, promedios, desviación estándar y correlación entre variables. Los resultados de la presente investigación demostraron un grado satisfactorio en la percepción de los colaboradores tanto en la comunicación, clima, cultura organizacional y gestión del conocimiento. Los hallazgos revelados en el presente estudio permiten concluir la existencia de una correlación positiva y estadísticamente considerable con tendencia a ser muy fuerte entre las variables. Por lo cual, se procedió a sugerir una propuesta que permita fortalecer las competencias laborales de los colaboradores en la empresa, tomando como base el modelo de Nonaka y Takeuchi, (1999). Las conclusiones y recomendaciones se basaron en aquellas dimensiones que están por debajo de las medidas estadísticas, que son las que requieren intervención enfocadas en el cumplimiento de los objetivos y la mejora continua.
The present investigation has as a general objective to determine the incidence of communication, climate and organizational culture for knowledge management in the International Transport and Commerce company Transcomerinter Cía. Ltda. Ecuador. The epistemological paradigm of the study was based on positivism, framed within the typology of descriptive, non-experimental research, as well as correlational studies allowing to determine the link between the variables. The population made up of a total of 100 collaborators as units of analysis, with the support of a Likert-type survey; fourteen dimensions were measured; internal communication, external communication, organizational communication, leadership, cooperation and support, recognition, motivation, involvement, consistency, adaptability, mission, knowledge socialization, means of knowledge and knowledge interrelation. For data analysis, coding was performed based on the responses based on a rating scale of cross tables, averages, standard deviation, and correlation between variables. The results of the present investigation demonstrated a satisfactory degree in the perception of the collaborators both in communication, climate, organizational culture and knowledge management. The findings revealed in this study allow us to conclude the existence of a positive and statistically considerable correlation with a tendency to be very strong between the variables. Therefore, we proceeded to suggest a proposal that allows strengthening the labor competencies of the employees in the company, based on the model of Nonaka and Takeuchi, (1999). The conclusions and recommendations were based on those dimensions that are below the statistical measures, which are those that require intervention focused on the fulfillment of the objectives and continuous improvement.
The present investigation has as a general objective to determine the incidence of communication, climate and organizational culture for knowledge management in the International Transport and Commerce company Transcomerinter Cía. Ltda. Ecuador. The epistemological paradigm of the study was based on positivism, framed within the typology of descriptive, non-experimental research, as well as correlational studies allowing to determine the link between the variables. The population made up of a total of 100 collaborators as units of analysis, with the support of a Likert-type survey; fourteen dimensions were measured; internal communication, external communication, organizational communication, leadership, cooperation and support, recognition, motivation, involvement, consistency, adaptability, mission, knowledge socialization, means of knowledge and knowledge interrelation. For data analysis, coding was performed based on the responses based on a rating scale of cross tables, averages, standard deviation, and correlation between variables. The results of the present investigation demonstrated a satisfactory degree in the perception of the collaborators both in communication, climate, organizational culture and knowledge management. The findings revealed in this study allow us to conclude the existence of a positive and statistically considerable correlation with a tendency to be very strong between the variables. Therefore, we proceeded to suggest a proposal that allows strengthening the labor competencies of the employees in the company, based on the model of Nonaka and Takeuchi, (1999). The conclusions and recommendations were based on those dimensions that are below the statistical measures, which are those that require intervention focused on the fulfillment of the objectives and continuous improvement.
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Keywords
Comunicación, Clima, Cultura organizacional, Gestión del conocimiento