Formulación de un modelo de gestión por procesos para la fábrica Neltex, de la ciudad de Otavalo
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Date
2019
Journal Title
Journal ISSN
Volume Title
Publisher
PUCE - Ibarra
Abstract
A través de este trabajo de titulación se busca presentar el diseño de un modelo de gestión por procesos para la fábrica de medias NELTEX (caso de estudio), la misma que se dedica a la fabricación y comercialización de calcetines. El sistema se enfoca en el modelo EFQM (European Foundation for Quality Management), como una alternativa para la gestión por procesos frente a la norma ISO.
La necesidad de un producto con calidad ha generado una tendencia orientada a optimizar los procesos, donde las teorías, técnicas y herramientas han evolucionado, para que empresas como la fábrica NELTEX o MIPYMES con similares características puedan utilizar modelos de calidad, como la EFQM.
El contar con un sistema de gestión por procesos basado en el modelo EFQM, permitirá a la fábrica de medias NELTEX identificar problemas existentes, y a su vez mantener una autoevaluación bajo la metodología REDER (Resultados, Enfoque, Despliegue, Evaluación y Revisión) el cual utiliza distintas herramientas, planes de mejora y análisis de resultados para optimizar los recursos y reducir el número de inconvenientes, en otras palabras, el sistema permitirá que la fábrica pueda reducir los desperdicios de materia prima, reducir los costos de producción y aumentar la eficiencia del Talento Humano.
Cabe recalcar que todas las características que se establecen en la norma ISO 9001, coinciden con los criterios y sub-criterios del modelo EFQM, además, permite que la fábrica se autoevalúe, creando así un ciclo de mejora continua, con resultados que garantice la consecución de objetivos y la excelencia en la gestión.
Through this titling work, the aim is to present the design of a process management model for the NELTEX media factory (case study), which is dedicated to the manufacture and marketing of socks. The system focuses on the EFQM model (European Foundation for Quality Management), as an alternative for process management against the ISO standard. The need for a quality product has generated a tendency to optimize processes, where theories, techniques and tools have evolved, so that companies such as the NELTEX factory or MIPYMES with similar characteristics can use quality models, such as the EFQM. Having a process management system based on the EFQM model will allow the NELTEX media factory to identify existing problems, and at the same time maintain a self-evaluation under the REDER methodology (Results, Focus, Deployment, Evaluation and Revision). Which uses different tools, improvement plans and results analysis to optimize resources and reduce the number of problems, in other words, the system will allow the factory to reduce raw material waste, reduce production costs and increase efficiency of Human Talent It should be noted that all the characteristics established in the ISO 9001 standard coincide with the criteria and sub-criteria of the EFQM model; in addition, it allows the factory to self-evaluate itself, thus creating a cycle of continuous improvement, with results that guarantee the achievement of objectives and excellence in management.
Through this titling work, the aim is to present the design of a process management model for the NELTEX media factory (case study), which is dedicated to the manufacture and marketing of socks. The system focuses on the EFQM model (European Foundation for Quality Management), as an alternative for process management against the ISO standard. The need for a quality product has generated a tendency to optimize processes, where theories, techniques and tools have evolved, so that companies such as the NELTEX factory or MIPYMES with similar characteristics can use quality models, such as the EFQM. Having a process management system based on the EFQM model will allow the NELTEX media factory to identify existing problems, and at the same time maintain a self-evaluation under the REDER methodology (Results, Focus, Deployment, Evaluation and Revision). Which uses different tools, improvement plans and results analysis to optimize resources and reduce the number of problems, in other words, the system will allow the factory to reduce raw material waste, reduce production costs and increase efficiency of Human Talent It should be noted that all the characteristics established in the ISO 9001 standard coincide with the criteria and sub-criteria of the EFQM model; in addition, it allows the factory to self-evaluate itself, thus creating a cycle of continuous improvement, with results that guarantee the achievement of objectives and excellence in management.
Description
Keywords
Efqm, Flujogramas, Procesos