Diseño del Service Desk para el área de servicio al cliente del proveedor de servicios de Internet Solution Net en la ciudad de Atuntaqui
Loading...
Date
2023
Journal Title
Journal ISSN
Volume Title
Publisher
PUCE - Ibarra
Abstract
La presente aplicación se desarrolló para el área de servicio al cliente de la empresa Solution Net, la cual es proveedora del servicio de acceso a internet. Con esta aplicación web buscan mejorar el rendimiento del personal de servicio al cliente, ya que con esto se pretende mejorar la calidad de atención e información que se da a los clientes sin la necesidad de recurrir a otra área de la empresa. El objetivo de este proyecto es facilitar la gestión de los datos de los clientes y permita obtener la información necesaria de una manera más rápida y segura, además con el desarrollo de la aplicación se optimizarán los recursos del área de servicio al cliente y se podrá realizar de una manera segura el ingreso de información al router principal de la empresa. Para la obtener los requisitos se realizó métodos como la entrevista y observación, mediante los cuales se pudo determinar la metodología para el desarrollo de la aplicación que fue XP (eXtreme Programming), debido a que es una metodología ágil y facilita la recopilación de los requisitos para realizar los cambios que se requiera por el cliente, para así completar sus requerimientos.
This application was developed for the customer service area of the Solution Net company, which is an Internet access service provider. With this web application they seek to improve the performance of customer service personnel, since this is intended to improve the quality of care and information given to customers without the need to resort to another area of the company. The objective of this project is to facilitate the management of customer data and allow obtaining the necessary information in a faster and safer way, also with the development of the application the resources of the customer service area will be optimized and it will be possible to carry out in a safe way the entry of information to the main router of the company. To obtain the requirements, methods such as interview and observation were carried out, through which it was possible to determine the methodology for the development of the application that was XP (eXtreme Programming), because it is an agile methodology and facilitates the collection of requirements. to make the changes required by the client, in order to complete the requirements that are given.
This application was developed for the customer service area of the Solution Net company, which is an Internet access service provider. With this web application they seek to improve the performance of customer service personnel, since this is intended to improve the quality of care and information given to customers without the need to resort to another area of the company. The objective of this project is to facilitate the management of customer data and allow obtaining the necessary information in a faster and safer way, also with the development of the application the resources of the customer service area will be optimized and it will be possible to carry out in a safe way the entry of information to the main router of the company. To obtain the requirements, methods such as interview and observation were carried out, through which it was possible to determine the methodology for the development of the application that was XP (eXtreme Programming), because it is an agile methodology and facilitates the collection of requirements. to make the changes required by the client, in order to complete the requirements that are given.
Description
Keywords
Aplicación, Web, Service, Desk