“Parámetros de calidad del servicio de acceso a internet en redes convergentes y construcción de una sonda para la medición de parámetros de velocidad de descarga, velocidad de subida, tiempo de ping y latencia para usuarios finales del servicio de acceso a internet para la coordinación zonal 4 de la Agencia de Regulación y Control de las Telecomunicaciones”
Loading...
Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
PUCE
Abstract
The present work is an analysis of the quality parameters for the provision of the
internet access service that are in force in the regulation of Ecuador and the implementation of
probes for ARCOTEL in order to measure quality parameters in the users of the service of
internet access.
The first stage of the work will consist of analyzing the quality parameters for the
provision of the internet access service that are in force in our country and are established in
Resolution No. 216-09-CONATEL-2009, which are Percentage of general complaints
received, maximum time for resolution of general complaints, percentage of billing claims,
average time for repair of actual failures, percentage of modems used and percentage of claims
for access channel capacity contracted by the customer. Then international standards will be
analyzed to compare the quality parameters of the internet service in other countries.
The result of the analysis of quality parameters of the provision of the internet access
service is to propose new parameters of quality that will improve the service to the end users,
which will play a very important role in the control.
Finally, probes will be implemented that will be installed in the clients or subscribers
of the Internet providers, in order to allow parameters of quality of the Internet access service
in the modems of the client or subscriber, and whose information will be sent to a database.
Data, which can be viewed by users through a web page and will allow users to have an idea
of the quality of internet access provided by their internet provider.
Description
Keywords
INTERNET, REDES CONVERGENTES, VELOCIDAD DE DESCARGA, VELOCIDAD DE SUBIDA, TIEMPO DE PING, TELECOMUNICACIONES