Reingeniería de procesos en el área operacional de la empresa de catering el refugio de Belén ubicada en la ciudad de Ibarra
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
PUCE - Ibarra
Abstract
La reingeniería de procesos dentro del ámbito operacional de la organización de catering El refugio de Belén, situada en la ciudad de Ibarra parte de la premisa de mejorar los procedimientos que se realizan de cara a la prestación de servicios tanto de clientes internos como de clientes externos. Es por ello que la presente investigación se sustenta en realizar una fundamentación teórica sobre investigaciones previas sobre el tema, a nivel local, nacional e internacional. Procedimiento que se ahonda más en el marco conceptual, respecto principalmente a concepciones afines a las variables implícitas del estudio, tanto dependiente como independiente, a su vez que se considera que el diseño del documento presente es no experimental de tipo transversal, por las descripciones de las incidencias sobre los procedimientos de la empresa de catering El refugio de Belén, en un momento específico, sin considerar su evolución a través del tiempo. Se utiliza una investigación, exploratoria, descriptiva y explicativa para levantar la información y desarrollar la propuesta de mejora en la empresa, a través de la observación, entrevista, encuesta y cuestionarios se levantó la información correspondiente para realizar la reingeniería de procesos correspondiente.
The reengineering of processes in the operational area of the catering company El Refugio de Belén, located in the city of Ibarra, is based on the premise of improving the procedures that are carried out in order to provide services to both internal and external clients. . That is why the present investigation is based on carrying out a theoretical foundation on previous research on the subject, at the international, national and also at the local level. Procedure that delves deeper into the conceptual framework, mainly regarding concepts related to the implicit variables of the investigation, both dependent and independent, at the same time that the design of the present investigation is considered to be non-experimental of a transversal type, due to that describes the incidences on the procedures of the catering company El Refugio de Belén, at a specific moment, without considering its evolution through time. An exploratory, descriptive and explanatory investigation is used to collect the information and develop the improvement proposal in the company, through observation, interview, survey and questionnaires, the corresponding information was collected to carry out the corresponding process reengineering.
The reengineering of processes in the operational area of the catering company El Refugio de Belén, located in the city of Ibarra, is based on the premise of improving the procedures that are carried out in order to provide services to both internal and external clients. . That is why the present investigation is based on carrying out a theoretical foundation on previous research on the subject, at the international, national and also at the local level. Procedure that delves deeper into the conceptual framework, mainly regarding concepts related to the implicit variables of the investigation, both dependent and independent, at the same time that the design of the present investigation is considered to be non-experimental of a transversal type, due to that describes the incidences on the procedures of the catering company El Refugio de Belén, at a specific moment, without considering its evolution through time. An exploratory, descriptive and explanatory investigation is used to collect the information and develop the improvement proposal in the company, through observation, interview, survey and questionnaires, the corresponding information was collected to carry out the corresponding process reengineering.
Description
Keywords
Reingeniería de procesos, Planificación estratégica, Evaluación interna, Productividad