Implementación del sistema de puntuación y retroalimentación para el usuario de la aplicación SWAPME
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Date
2024
Journal Title
Journal ISSN
Volume Title
Publisher
PUCE - Ibarra
Abstract
La industria de la moda rápida ha crecido exponencialmente en las últimas décadas, generando graves consecuencias ambientales y sociales debido a la producción masiva de prendas de vestir a bajo costo, la obsolescencia acelerada y el hiperconsumo. Esta problemática ha llevado al desarrollo de 'Swap-Me', una aplicación móvil innovadora que promueve la reutilización e intercambio de prendas de vestir. Al facilitar el trueque entre usuarios, se busca reducir el consumo excesivo de recursos naturales y minimizar los desechos textiles, contribuyendo al desarrollo sostenible; sin embargo en dicha aplicación se encuentra bajo un problema acerca de la credibilidad de los usuarios y la confianza al intercambiar. El objetivo principal de esta investigación fue implementar un sistema de calificación en 'Swap-Me' utilizando el framework Flutter y la base de datos Firebase. Este sistema de puntuación y comentarios tiene como finalidad fomentar la confianza y responsabilidad entre los participantes, creando una comunidad comprometida con el intercambio justo y transparente de prendas. Para lograr esto, se analizaron tecnologías de desarrollo móvil, modelos de servicios, problemáticas ambientales y moda rápida. También se identificaron las necesidades y preferencias de los usuarios potenciales, se diseñó una estructura sólida para la puntuación basada en la métrica CSAT, y se evaluó la experiencia del usuario mediante pruebas de usabilidad, encuestas y análisis heurísticos. La implementación del sistema de calificación y retroalimentación buscó aumentar la responsabilidad y compromiso de los usuarios, promoviendo la transparencia y seguridad en los intercambios, y apoyando el crecimiento de 'Swap-Me' como una alternativa viable para el consumo responsable de moda, además las pruebas de validación, la retroalimentación de los usuarios permitió que el despliegue en producción en la PlayStore sea exitoso.
The fast fashion industry has grown exponentially in recent decades, generating serious environmental and social consequences due to the mass production of low-cost clothing items, accelerated obsolescence and hyperconsumption. This problem has led to the development of Swap-Me, an innovative mobile application that promotes the reuse and exchange of clothing items. By facilitating barter between users, we seek to reduce excessive consumption of natural resources and minimize textile waste, contributing to sustainable development; However, in this application there is a problem regarding the credibility of the users and the trust when exchanging. The main objective of this research was to implement a rating system in Swap Me using the Flutter framework and the Firebase database. This scoring and comment system is intended to foster trust and responsibility among participants, creating a community committed to the fair and transparent exchange of garments. To achieve this, mobile development technologies, service models, environmental problems and fast fashion were analyzed. The needs and preferences of potential users were also identified, a robust scoring structure based on the CSAT metric was designed, and the user experience was evaluated through usability tests, surveys, and heuristic analyses. The implementation of the rating and feedback system sought to increase the responsibility and commitment of users, promoting transparency and security in exchanges, and supporting the growth of Swap-Me as a viable alternative for responsible fashion consumption, in addition to Validation tests, user feedback allowed the production deployment in the PlayStore to be successful.
The fast fashion industry has grown exponentially in recent decades, generating serious environmental and social consequences due to the mass production of low-cost clothing items, accelerated obsolescence and hyperconsumption. This problem has led to the development of Swap-Me, an innovative mobile application that promotes the reuse and exchange of clothing items. By facilitating barter between users, we seek to reduce excessive consumption of natural resources and minimize textile waste, contributing to sustainable development; However, in this application there is a problem regarding the credibility of the users and the trust when exchanging. The main objective of this research was to implement a rating system in Swap Me using the Flutter framework and the Firebase database. This scoring and comment system is intended to foster trust and responsibility among participants, creating a community committed to the fair and transparent exchange of garments. To achieve this, mobile development technologies, service models, environmental problems and fast fashion were analyzed. The needs and preferences of potential users were also identified, a robust scoring structure based on the CSAT metric was designed, and the user experience was evaluated through usability tests, surveys, and heuristic analyses. The implementation of the rating and feedback system sought to increase the responsibility and commitment of users, promoting transparency and security in exchanges, and supporting the growth of Swap-Me as a viable alternative for responsible fashion consumption, in addition to Validation tests, user feedback allowed the production deployment in the PlayStore to be successful.
Description
Keywords
Aplicación móvil, Flutter, Firebase, Puntuación, Csat (Customer satisfaction score), Scrum, Moda rápida, Intercambio